Terms of service

 

Last updated on 01 July, 2022

  1. Introduction

Thank you for visiting Alerio Print website! Alerio Print is a print on demand company that offers different kinds of print on demand services and products, such as custom print TPU phone cases, puzzles, apparel and others. 

From here on, “you” and “user” are used interchangeably and refer to any individual that visits the site or uses our services. By visiting our website, by ordering printed products, or by applying for a partnership, the user agrees to all Terms of service (or Terms). If the user does not agree to the Terms, then this website or any other of our services should not be used. The following terms of service is a legally binding contract between the user and Alerio Print for using services offered by us (including, but not limited to, the website, samples or partnership applications). We invite the user to read it carefully.

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  1. Use of services

Using any Alerio Print services, such as signing up on orders.alerioprint.com website, applying for partnership or using any other Alerio Print services does not make you an employee of Alerio Print.

You are responsible for using the Site and other services in a lawful manner. Trying to damage, harm our Site and services, as well as using them for any law-breaking activity is prohibited.

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  1. Age restrictions

To access and apply for Alerio Print services, you must be at least 18 years old. By accessing and using our service, you confirm that you are at least 18 years of age or older, are legally allowed and have the authority to enter into a contract. If you are a citizen of a country where adulthood is legally reached at a different age than 18 years, then you have to reach that age before accessing or applying for our services. 

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  1. Content

When submitting any content (such as artistic designs, photographs, images, texts and other) to us for reproduction, you affirm that it belongs to you (via exclusive copyright or a copyright license), and you have the legal right to do so. You are fully responsible for all content that you submit and which gets manufactured by Alerio Print. We are not responsible for any content that you upload.

We agree to not copy, distribute, recreate, resell, publish, modify, display user created content on websites or stores owned or associated by us or on 3rd party websites (Amazon, Etsy, eBay, etc.) without permission of the user. 

You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar, illegal or otherwise offensive or in violation of any part of these Terms.

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  1. Shipping

All items are shipped by using outsourcing shipping services, such as FedEx, UPS, DPD, DHL, Venipak, Omniva, Latvijas Pasts. Alerio Print don’t provide shipping ourselves. That means that we can’t guarantee that there won’t be any lost or damaged orders, but we can offer a refund or a replacement for the lost/damaged order.

Once you have confirmed your order and it is printed, it it is not possible to edit or cancel it. Anything product related (such as type and size of the item) cannot be changed after the order has been taken on Production. We are not obligated to make any modifications to your order, but we will do as much as we can, depending on the specific situation. 

It is your responsibility to inform us about a lost or damaged order by filling out a form with the necessary information, which we will use to file a claim to the shipping company and resolve the specific situation (for example, by sending a replacement). 

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  1. Returns

This section details the product / order return system between Alerio Print and the user. There are three return categories, their description and our approach to them is listed below:

  • The customer received a faulty product (Alerio Print error). In this case, there is no need to return the order. We will produce and ship a replacement free of charge, and it will have high priority in our production line. Alternatively, it is possible to return the money by removing the order from the next total invoice. Each case should be negotiated with Alerio Print.
  • The customer received a damaged product (shipping company error). In this case, there is no need to return the order. We will produce and ship a replacement free of charge, and it will have high priority in our production line. Alternatively, it is possible to return the money by removing the order from the next total invoice. Note that products damaged in shipping need to be filed using a claim form and attaching evidence pictures of the damaged order, which are taken according to our guidelines (the user can receive the claim form and instructions by contacting their personal manager). This information will be then used by Alerio Print to seek compensation from the shipping company. 
  • The customer received the product without any issues but wants to return it (changed their mind, does not fit in the interior etc.). In this case, Alerio Print does not offer any compensation to the user. The user can offer the option of returning such orders in their shop, but Alerio Print will still charge the user for that specific order.

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  1. Payments

 

When you make a purchase on the Website, any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor Stripe through their Stripe Checkout service. We never receive or store your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your Payment Information in accordance with their own Privacy Policy here: https://stripe.com/us/checkout/legal.

You will be charged once you place the order in orders.alerioprint.com. Orders are processed only after the payment is received. Price is based on product type, size, a flat rate price for shipping that depends on the destination country/region.

 

  1. Taxes

You are responsible for paying any and all applicable taxes that may be due as a result of your use of our services, which depend on the delivery country and other factors. How much you charge your customers, how you pay taxes to your country, whether you apply for VAT payer status and other tax related questions are up to you.

Depending on the specific order, we may or may not charge you VAT, according to international accounting standards.

 

Here are all the options, you need to match your situation with one of these. You can always use this list as a reference.

 

  • You are in the EU, you are not a VAT payer, package sent to the EU: 21%
  • You are in the EU, you are not a VAT payer, package sent outside of the EU: 0%
  • You are in the EU, you are a VAT payer, package sent to the EU: 0%
  • You are in the EU, you are a VAT payer, package sent outside of the EU: 0%
  • You are not in the EU, package sent to the EU: 21%
  • You are not in the EU, package sent outside of the EU: 0%

 

For more information on taxes, please contact info{@}alerioprint.com

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  1. Intellectual property

All content that can be found on Alerio Print website or any content made through Alerio Print services, such as, texts, mockups, designs, images, data compilations and software, logos, images and videos, is the property of Alerio Print or its content suppliers and is fully protected by international copyright laws. Only Sellers that buy products from Alerio Print can use all the given materials, like product mockups to sell personalized products.

 

  1. Governing Law

These Terms of Service and any separate agreements whereby we provide you the Website or any products or services shall be governed by and construed in accordance with the laws of the Republic of Latvia, without regard to conflicts of law principles.

  1. Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to Website. It is Your responsibility to check Website periodically for changes. Your continued use of or access to Website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

If you have any questions regarding the Terms and Condition, please contact us at [email protected]

  1. Printing service provider and web page owner

Alerio Print SIA

Reg. nr. 40203321705

Legal address: Dzelzavas street 120Z, Rīga, Latvia, LV-1021