How are returns handled for quality issues or change-of-mind requests?

Since all of our products are printed on demand and customized with your design, we’re unable to offer refunds if a customer changes their mind or selects the wrong model.

However, if a product arrives damaged or there is a printing issue, please leave a comment on the order in the Alerio Print system. Our team will review the situation, and if the issue is our fault, we will gladly offer a reprint or a refund.

That said, returned items can be sent back to you, allowing you to manage resale or reshipping on your own. If you’d like to arrange a return, please contact Alerio Print support at info@alerioprint.com.

Please note that if you decide to reship the order, shipping costs will need to be paid again.

If you have questions or run into any issues, reach out to our support team via live chat or info@alerioprint.com