Getting started

General information

• How to start
• Who can start a business with Alerio Print?
• What products are available from Alerio Print?
• Is Alerio Print free to use?
• Can I place bulk orders with Alerio Print?
• Can I order samples from Alerio Print?
• Can I order samples without a design from Alerio Print?

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Setup & account Creation

• How to download invoices?
• What features do Alerio Print integrations offer?
• How can I contact Alerio Print support?

Integrations

Etsy

• How to connect Alerio Print with your Etsy shop?
• How to add products from Alerio Print to your Etsy shop?
• Can I connect multiple Etsy shops to one Alerio Print account?
• How to edit an Etsy listing description?
• How to approve integrated Etsy orders in Alerio Print?
• Do products in my Etsy shop have to be in the same currency as my billing method on Alerio Print?

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Shopify

• How to install the Shopify app in your Alerio Print account?
• How to edit a product description on Alerio Print?
• Can I connect multiple Shopify shops to one Alerio Print account?
• How to add products from Alerio Print to your Shopify shop?
• How to approve integrated Shopify orders in Alerio Print?
• Do products in my Shopify shop have to be in the same currency as my billing method on Alerio Print?

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Products

Design Preparation

• How to prepare designs for Alerio Print (quick overview)?
• How to prepare designs for Clear Phone Case?

Design Requirements & Quality

• What is DPI, Resolution, and Actual Print File Size?
• Is there a difference in quality between 150 and 300 DPI?
• Why am I getting the error “Image is too small”?
• What are the suggested design file sizes?
• How does lighting affect product colors?
• What file formats does Alerio Print support for uploads?

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Mockups & Branding

• What are mockup images?
• How can I create a mockup image for my product?
• How can I create a mockup video for my phone cases and other products?
• Will there be more mockups available in the future?
• Does your packaging include any Alerio Print branding?
• Is it possible to include promotional or other materials with my orders?

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Product Features & Availability

• Are Alerio Print products Eco-Friendly?
• Can Alerio Print cases be used with wireless charging?

Product Management

• How to create product on Alerio Print?
• How do I add or change models/variants for a specific product?
• Can I keep Alerio Print products in stock?
• Can I keep returned items in stock?

Shipping

General Shipping Information

• Who is responsible for customs?
• Which countries have shipping restrictions?
• What are the shipping prices and shipping times?
• What is the estimated delivery time for my order?
• Is Alerio Print available worldwide?

• Do you combine shipping for multiple orders?
• Do you ship orders to Post Office Boxes (PO Boxes)?
• Where can I find Alerio Print shipping prices?
• What shipping couriers does Alerio Print use?

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Order Processing & Strategy

• Are there shipping options with signature confirmation?
• How to create a shipping price strategy?
• Can I upgrade my shipping speed after placing an order?

Tracking & Delivery Issues

• Where can I find the tracking information for my orders?

• What should I do if my tracking status hasn’t updated?
• What should I do if my package hasn’t arrived after the estimated delivery time?


Shipping Problems & Errors

• Can two separate orders be shipped together?
• What happens if tracking shows “delivered,” but the customer hasn’t received the package?
• What happens if an order gets lost in the mail?
• What happens if the customer’s address was incorrect?
• What if my customer made a mistake entering the delivery address?

Intelectual property

Alerio Print policy

• What is Alerio Print’s policy on printed content?

Packaging

Product packaging

• What does product packaging look like at Alerio Print?
• Can I offer cards or gift wrapping through Alerio Print?
• What Is a LUCID Number and Why Is It Required?

Returns & Refunds

Return & Refund Policy

• Where are returns shipped to?
• How much time do I have to submit a return or exchange claim?
• How are returns handled for quality issues or change-of-mind requests?
• My order’s tracking shows “Returned to sender.” What does this mean?

Damages & Claim Submissions

• How can I report an issue with my order?
• What should I do if my delivered order is missing items?
• What should I do if my product arrives damaged?
• What should I do if my product is damaged during shipping?

Taxes &VAT

VAT Basics

• What is VAT?
• Do I need to charge VAT?
• Are any products exempt from VAT?
• If I am a private person, do I need to pay VAT to Alerio Print for products?
• If I am a Legal Person (company), do I need to pay VAT to Alerio Print for products?

VAT Compliance & Errors

• Where is Alerio Print registered as a VAT payer?
• How to Charge the Correct VAT Rate with Alerio Print

Account

Account Management

• Can I add users to my Alerio Print account?
• Can I change my currency?
• How to delete my Alerio Print account?

Security & Login Issues

• What to do if I forgot my password?

Order Management

• How do I place a manual order?
• How can I update an order?
• Can I change an order after it’s been submitted?
• What should I do if an order is stuck in "Processing" for too long?
• Why was my order marked as “Deleted”?
• Where can I stay updated on Alerio Print changes?

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