What should I do if my product is damaged during shipping?

We’re sorry your order arrived damaged.

If you experience any issues with your order, please follow these steps:

  1. Log in to your Alerio Print dashboard.
  2. Go to “Order History.”
  3. Find the order in question and click “View.”
  4. Add a comment directly to the order explaining the issue. Our team will review your message and respond within 24-48 hours.
What should I do if my product is damaged during shipping?

To help us resolve the issue quickly, take a few photos of the damaged item before reaching out. Once we confirm the damage, we’ll send a replacement as soon as possible- no extra cost to you.

If you have questions or run into any issues, reach out to our support team via live chat or info@alerioprint.com